Workshop Service Design Thinking


SERVICE DESIGN
& INNOVATION

SERVICE DESIGN & INNOVATION

How can organisations create innovations that make use of important trends? How can firms incorporate the customer perspective into business and design processes? What are things to take into consideration when it comes to implementing a sustainable innovation?

With a focus on service design and innovation, UMIO offers valuable insights into what is needed to develop enduring innovations that allow organisations to evolve in the 21st century and beyond.

NEWS ITEMS

Service design-thinking

PROGRAMMES & PROJECTS

SERVICE DESIGN THINKING

[ JUNE 2018 ]

Unique, enlightening, out-of-the-box, effective! These are the words to describe this workshop, which has been developed for ambitious managers, professionals and entrepreneurs who dare to take a critical look at their company’s innovative capabilities.


ADVANCED SERVICE DESIGN THINKING

[ JUNE 2018 ]

Highly successful companies and organisations are continuously innovating, to be in tune with market dynamics and ahead of the competition. This course teaches you about (service) design thinking, how to truly understand stakeholders, and how to create solutions that people desire both rationally and emotionally.


DE KRACHT VAN SERVICE INNOVATIE

[ 24 OKTOBER – 14 NOVEMBER – 12 DECEMBER ]

Hoe kun je continu meerwaarde blijven creëren voor je klanten? In deze cursus ligt de focus op strategisch innovatiemanagement in combinatie met hands-on tools en het werken aan je eigen bedrijfscasus. Het doel is om de innovatiecapaciteit van jou en jouw organisatie te versterken!


SERVICE INNOVATION PROJECT

[ ON DEMAND ]

With our service innovation projects, we help you and your organisation identify business challenges and potential innovations, and make them tangible. We develop and design a new or improved service concept, which takes no more than 8 to 12 weeks.


ASK OUR SERVICE INNOVATION EXPERTS!

UMIO DEDICATED EXPERTS

<strong>SABINE JANSSEN</strong>

SABINE JANSSEN

Head of Service Science Factory, Sr. Innovation Project & Programme Manager & Trainer
<strong>DOMINIK MAHR</strong>

DOMINIK MAHR

Scientific Director Service Science Factory
<strong>DAMIEN NUNES</strong>

DAMIEN NUNES

(Service) Design Thinker & Trainer
<strong>CARMEN VONKEN</strong>

CARMEN VONKEN

Project Leader

MAASTRICHT UNIVERSITY AFFILIATED EXPERTS

<strong>HANS KASPER</strong>

HANS KASPER

Professor, Marketing and Supply Chain Management, School of Business and Economics
<strong>JOS LEMMINK</strong>

JOS LEMMINK

Professor of Marketing and Service Innovation, Marketing and Supply Chain Management, School of Business and Economics
<strong>MARTINA ČAIĆ</strong>

MARTINA ČAIĆ

PhD Candidate, Marketing and Supply Chain Management, School of Business and Economics
<strong>SUSAN STEAD</strong>

SUSAN STEAD

PhD Candidate, Marketing and Supply Chain Management, School of Business and Economics
<strong>ROBERT CIUCHITA</strong>

ROBERT CIUCHITA

Postdoctoral Researcher, Marketing and Supply Chain Management, School of Business and Economics
<strong>KARS MENNENS</strong>

KARS MENNENS

PhD Candidate, Marketing and Supply Chain Management, School of Business and Economics

WHAT CAN WE DO FOR YOU?

With our Service Science Factory (SSF), we help you identify business challenges and potential innovations, and make them tangible. In our service innovation projects we develop and design a new or improved service concept, which takes no more than 8 to 12 weeks.

Projects usually include qualitative and quantitative customer analysis, market trends analysis, competitor analysis, value analysis, service blueprinting, persona development, a range of new service ideas and a ready-to-implement service concept. Outcomes are however always adapted to the specific needs of our client organisation.

Why is it relevant?

Services are becoming more and more important. Our economy is becoming increasingly service-oriented, leaving many organisations struggling to adapt. Research has shown that profit margins are higher for companies with a strong focus on service delivery (5% product centric businesses vs. 15% service centric businesses).

Providing a service, however, is not static. It means that you need to know the market, the customer, the company’s competencies and constantly evaluate the status of the service. You need to constantly improve your service and come up with innovations, in order to keep up with the demand of your customer and retain your competitive advantage.

Looking forward to being in touch!

If you want to explore the options of engaging in a Service Science Factory project together with UMIO, please don’t hesitate to reach out. We are more than happy to grab a coffee and have an explorative talk to find out if and how we can be of service to you and your organisation!

CONTACT US

Sabine Janssen

Sabine Janssen

Head of Service Science Factory, Sr. Innovation Project & Programme Manager & Trainer

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