The Art and Science of Waiting

Time is one of the most valuable resources that we have. As customers, we expect to be serviced quickly, to have a positive waiting experience and/or expect a big reward for our waiting efforts.

View our web bite on ‘Waiting Times’ to know more about what you can do to positively influence the waiting experience of your customers.

Watch the video

Interested in what you see?

At UMIO, we provide interesting programmes for professionals and organisations to help them navigate all kinds of challenges around service experience and customer centricity. Please also feel free to contact us to grab a cup of coffee.